Introduction

DME R'US ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HIPAA-compliant durable medical equipment management platform.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Name, email address, and phone number
Company name and job title
Billing and payment information
Communication preferences

Protected Health Information (PHI)

As a HIPAA-compliant platform, we may process PHI on behalf of our customers. This includes patient demographics, medical records, insurance information, and prescription data. All PHI is handled in accordance with HIPAA regulations.

How We Use Your Information

We use collected information to:

Provide and maintain our services
Process transactions and send related information
Send administrative information and updates
Respond to inquiries and provide customer support
Improve our platform and develop new features
Comply with legal obligations

Data Security

We implement enterprise-grade security measures including:

End-to-end encryption for data in transit and at rest
Role-based access control (RBAC)
Complete audit logging of all system activities
Secure cloud storage with iDrive E2 (S3-compatible)
Regular security assessments and penetration testing

HIPAA Compliance

DME R'US maintains full HIPAA compliance. We execute Business Associate Agreements (BAAs) with all customers who process PHI through our platform. Our security measures meet or exceed HIPAA Security Rule requirements.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. PHI retention is governed by applicable healthcare regulations and customer agreements.

Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications
Request data portability

Contact Us

For questions about this Privacy Policy or our data practices, please contact our Privacy Officer at:

Email: privacy@dmerus.com
Phone: 1-800-DME-HELP
Address: 11161 E State Rd 70, Ste 110-556, Lakewood Ranch, FL 34202

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.